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Что думаешь? Оцени!
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This line is often taken as an inspiring motivational quote, but it was a literal description of the situation at the time, because of what today we might call an interface problem. The invention of shorthand and the typewriter in the early twentieth century had made it possible to create accurate records, but senior staff – even engineers at NASA – didn’t interact directly with the administrative machinery of the office. Secretaries and clerks were the unavoidable interface between the manager and the ability to get things done. You spoke to a secretary; they “interfaced” with the shorthand pad and the typewriter. You handed over a paper; they “interfaced” with the filing cabinet. Every kind of activity was organised this way. The secretary was the interface for the diary, a physical object kept only on their desk. (This could be a source of real influence.) They were the human “firewall” or routing system for phone calls. If the manager wanted a coffee, well that was the secretary too. It all went through her.
Author(s): Yuliang Guo, Xiaobo Sun, Xiaoli Xi, Zuoren Nie